- COMPLIMENTARY DELIVERY ON ORDERS OVER $1000
- SECURE PAYMENTS
- EASY RETURNS WITHIN 14 DAYS
Return Policy
We want every Paula Ajisefinni purchase to be received with confidence and satisfaction. If an item does not meet your expectations, you may be eligible to request a return or exchange in accordance with the conditions outlined below. To preserve the quality, presentation, and integrity of our collections, returned merchandise must meet our stated eligibility standards.
Eligibility for Returns
Unless otherwise stated on the product page or at checkout, return or exchange requests should be submitted within 14 days of confirmed delivery. Items must be unworn, unwashed, unaltered, and returned in original condition with tags attached and all original packaging included where applicable. For hygiene, safety, or final-sale reasons, certain items may be excluded from return or exchange eligibility. We reserve the right to decline returns that do not meet these conditions. Please note, there is a restock charge of 20% (twenty percent) for each return product and customers are responsible for the cost to return their merchandise.
How to Request a Return
To begin a return or exchange request, clients should contact our client care team through the method provided on the website and include the order number, item details, and reason for the request. If the request is approved, return instructions will be provided. Unless the return is due to our error or a defective item, return shipping costs are the client’s responsibility in addition to twenty percent (20%) restock charges. Exchanges are subject to inventory availability, and if the requested replacement is unavailable, we may offer a refund or store credit where consistent with our policy and applicable law.
Exchange Policy
We want every Paula Ajisefinni purchase to be received with confidence and satisfaction. If an item does not meet your expectations, you may be eligible to request a return or exchange in accordance with the conditions outlined below. To preserve the quality, presentation, and integrity of our collections, returned merchandise must meet our stated eligibility standards.
Eligibility for Exchanges
Unless otherwise stated on the product page or at checkout, return or exchange requests should be submitted within 14 days of confirmed delivery. Items must be unworn, unwashed, unaltered, and returned in original condition with tags attached and all original packaging included where applicable. For hygiene, safety, or final-sale reasons, certain items may be excluded from return or exchange eligibility. We reserve the right to decline returns that do not meet these conditions. Please note, there is a restock charge of 20% (twenty percent) for each return product and customers are responsible for the cost to return their merchandise.
How to Request an Exchange
To begin a return or exchange request, clients should contact our client care team through the method provided on the website and include the order number, item details, and reason for the request. If the request is approved, return instructions will be provided. Unless the return is due to our error or a defective item, return shipping costs are the client’s responsibility in addition to twenty percent (20%) restock charges. Exchanges are subject to inventory availability, and if the requested replacement is unavailable, we may offer a refund or store credit where consistent with our policy and applicable law.